E2E040 - Manage Digital Transformation with SAP Solution Manager
E2E220 - Test Management Overview
SM100 - SAP Solution Manager Configuration for Operations
SM250 - IT Service Management Configuration
SM255 - Change Request Management with SAP Solution Manager - Configuration
E2E600 - Implementation Projects with SAP Solution Manager 7.2
Training for Database & Technology with Solution Manager in SAP Application Lifecycle Management (ALM)
Courses Listed
Intermediate
Advanced
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COURSE LISTING
All available schedules in your selection
SM250 IT Service Management Configuration
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
E2E040 Manage Digital Transformation with SAP Solution Manager
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
E2E220 Test Management Overview
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
E2E600 Implementation Projects with SAP Solution Manager 7.2
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
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SM255 Change Request Management with SAP Solution Manager - Configuration
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
SM100 SAP Solution Manager Configuration for Operations
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.
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Content
Solution Manager Concept
Explaining the Benefits of SAP Solution Manager
Describing the SAP Solution Manager Architecture
IT Service Management Overview
Describing ITSM and ALM
Describing ITSM Processes: Service Request, Incident, Problem and
Knowledge Article
Describing Latest Innovations - new functions with Solution Manager 7.2
Basic Setup
SAP Support Backbone Update
Understanding Technical Prerequisites
Configuring ITSM Prerequisites
Basic ITSM Configuration
Master Data
Explaining the Business Partner Concept
Creating Business Partners
Maintaining Organizational Model
Managing the Installed Base
Course announcements
This course will provide you with an introduction to SAP Solution Manager
and its architecture. It continues with an explanation of IT Service
Management and integration in other phases of Application Lifecycle
Management. The scenario configuration and all usable master data are
explained in detail. In the course, the several main processes of IT Service
Management are explained and demonstrated. The course ends with
guidance through the various customizing options to adopt the processes to
customer needs.
Goals
This course will prepare you to:
Describe the idea of Application Lifecycle Management and how IT Service
Management is integrated in this process
Explain the standard IT Service Management Processes offered by SAP
Solution Manager
Configure the SAP standard processes for IT Service Management
Outline how to customize the IT Service Management processes according to
your needs.
Understand the new functionalities offered with SAP Solution Manager 7.2
Audience
Help Desk/CoE Support
System Administrator
Technology Consultant
Essential
none
Course based on software release
SAP Solution Manager 7.2 SP10
SM250 - IT Service Management Configuration
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The Work Environment: Using the CRM Web Client UI & Solution Manager
Launchpad
Explaining the Available Business Roles in IT Service Management
Accessing the WebClient UI
Accessing the Solution Manager Launchpad
Describing the WebClient UI - New Functionalities
Explaining Fiori Apps
Personalizing the Work Environment
Service Catalog and Service Request Management
Explain the concept of Service Request Management and Service Request
Fulfilment
Introducing the Service Catalogue
Requesting a Service
Processing a Service
Incident & Problem Management Process
Outlining the ITIL Best Practice Process
Creating Incidents
Processing Incidents
Processing Problems
Knowledge Management Process
Establishing a Full text search in SAP Solution Manager
Creating Knowledge Articles
IT Service Management Customizing I
Explaining the Meaning of Transaction Types
Customizing the CRM Service Transaction
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ITSM Administration
Explaining the Multi-Level-Categorization
Describing the Organizational Model
Understand Partner Determination
IT Service Management Customizing II
Explaining the Enhanced Customizing Options
Describing the Mailforms & Notification Framework
Configuring the Business Role
Enhancements of the User Interfaces
Describing the Widgets
Explaining the Service Level Agreements & Processing Times
Reporting
Monitoring the ITSM Tickets
Describing the ITSM BW Reporting
Service Asset & Configuration management
Overview: Service Asset and Configuration management
Overview: IT Infrastructure Management
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Course based on software release
SAP Solution Manager 7.2 SP10
Content
Overview of SAP Solution Manager 7.2 and the four Key Value Chains
Overview about SAP Solution Manager as the Best Practice Toolset to
manage your Digital Transformation.
Deployment Options
Landscape Management
User Interfaces
Concept of Solution and Branches
Requirement Management
Portfolio & Project Management
Process Management
Test Suite
Business Process Operations
Application Operations
IT Service Management
Change Control Management
Custom Code Management and its tools
Data Volume Management
Focused Solutions
Notes
The course material is only available in English language
Course announcements
This course is also available in a self-paced e-learning format with an active
subscription to the SAP Learning Hub, as E2E04E.
This course will provide you with an overview of the key value chains and the
underlying Application Lifecycle processes of the SAP Solution Manager
platform. Key aspects are the digital transformation and the transition to S
/4HANA.
Goals
Gain an overview of the concept and functional areas of SAP Solution
Manager 7.2
Understand how SAP Solution Manager 7.2 supports the transition to S
/4HANA and Digital transformation
Identification of relevant topics for customers
Audience
Application Consultant
Technology Consultant
Business Process Owner / Team Lead / Power User
Project Manager
System Administrator
System Architect
Change Manager
Business Analyst
System Administrator
Essential
Fundamentals of SAP Systems and SAP Application Lifecycle Management
Basic understanding of ITIL (IT Infrastructure Library) V3
E2E040 - Manage Digital Transformation with SAP Solution Manager
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Solution Architect
Technology Consultant
Essential
None
Course based on software release
SAP Solution Manager 7.2 SP10
Focused Build and Insights 2.0 FPS05
SAP S/4HANA 1909 FP01
SAP NetWeaver AS ABAP 7.51 SP06 (~S4 1909 FP01)
Content
The Big Picture - Test Management with SAP Solution Manager
Introduction to Test Management
Understanding Automated and Manual Testing
Implementing Test Management
Test Environment
Mapping the System Landscape
Creating a Solution Manager Process Structure
Test Management
Setting up the Test Management Scenario
Creating Test Cases
Managing the Test Plan
Enhancing Test Planning
Processing Test Cases and Reporting a Test Defect
Managing Test Reporting
Course announcements
In the context of Application Lifecycle Management, testing is a significant
phase to verify that the design and configuration activities have met the
defined business requirements. In addition, business continuity has to be
ensured whenever changes to an existing customer solution are planned.
Many challenges can occur when carrying out or organizing the functional
tests, for example, during the testing of business processes in heterogeneous
system landscapes, or dealing with the lack of analysis concerning the impact
of changes; in provisions of test environments and test data, and also in test
automation. It is therefore essential to know all the options and possibilities
that we have during the testing process within the SAP Solution Manager Test
Suite including Test Management in Focused Build.
Goals
This course will prepare you to:
Understand the big picture of Test Management with SAP Solution Manager
Test Suite
Set up the Test Environment
Use the SAP Solution Manager Test Suite
Use advanced functions for Business Process Change Analysis, Scope and
Effort Analysis, Test Automation
Get the big picture of Test Management in Focused Build
Audience
Application Consultant
Business Process Owner / Team Lead / Power User
Change Manager
Program/Project Manager
E2E220 - Test Management Overview
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Business Process Change Analyzer and Scope and Effort Analyzer
Describing the Technical Bill of Materials
Performing Scenario Preparation Activities
Performing a Change Impact Analysis
Understanding the SEA principles and use cases
Scope and Effort Analysis
Test Automation with SAP Solution Manager
Understanding Components and Prerequisites
Defining Automated Tests
Understanding Test Automation with CBTA
Scheduling unattended Tests
Automated Test Reporting
Explaining the accelerated maintenance of damaged Test Cases
Test Environment and Test Data Migration Server
Setting up the Test Environment
Test Management in Focused Build
Introducing Capabilities, Test Strategy, Test Types, Branches & Tes Systems
in Focused Build
Unit Tests
Single Functional Tests and Acceptance Tests
Functional Integration Tests
Regression Tests
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COURSE LISTING
Business Process Architect
Business Process Owner / Team Lead / Power User
Change Manager
Program / Project Manager
Essential
None
Course based on software release
SAP Solution Manager 7.2 SP08
Content
SAP Solution Manager 7.2 for SAP S4/HANA
Using SAP Solution Manager 7.2 - Overview
Explaining SAP Solution Manager 7.2 and SAP S/4HANA
Prerequisites for SAP S4/HANA Implementation Projects
Defining Technical Prerequisites for S4/HANA Implementation Projects
Using the Solution as Single Source of Truth
SAP S/4HANA Implementation Roadmap Usage
Using Implementation Roadmaps
Project Preparation
Explaining the Project Setup
Discovering and Design your SAP S/4HANA
Exploring SAP S4/HANA Best Practices
Managing Requirements
Designing the To-Be Business Processes
Course announcements
Are you seeking to better understand the value of SAP Solution Manager 7.2
for your business and IT goals? In this course, discover how SAP Solution
Manager 7.2 supports managing implementation projects and improving
existing business processes. Learn how to execute such projects from the
requirements to the deploy phase, based on a real-life example of a transition
to SAP S/4HANA.
Course highlights:
Solution documentation and business process modeling best practices
SAP Activate and other project standards
Leveraging of integrated testing capabilities
Goals
This course will prepare you to:
Learn how SAP Solution Manager 7.2 can help the Business to manage IT
implementation projects and to improve available Processes while ensuring a
24/7 system availability. Based on a current example of a transition to SAP S
/4 HANA the course participants will get the knowledge to handle such
projects during the phases from Requirement till Deployment with the help of
SAP Solution Manager 7.2 standard capabilities.
Recognize how SAP Solution Manager 7.2 powers implementation and
simplifies communication to focus both on business operations and on IT.
Selected highlights of 7.2 will be pragmatic business process management,
increased business value through hybrid solution support and the possibility
to get first points of contact with the in memory technology of SAP HANA.
Audience
Application Consultant
E2E600 - Implementation Projects with SAP Solution Manager 7.2
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Realization Phase
Executing System Configuration and Development
Using Functionalities in SolMan to Test the System
Deploy Phase
Preparing End-User Training
Cutting Over to Production
Solution Maintenance
Maintaining the Solution
Solution Update and Roll out
Managing New Release Projects
Managing the Rollout of Templates
Solution Innovation
Describing Focused Solutions for SAP Solution Manger
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Defining the Landscape for Change Request Management
The Change Request Management Processes
Monitoring
Retrofit
Customizing Change Request Management
Notes
The training material is available in English only.
Course announcements
In this course, you will get to know the different elements of SAP Solution
Manager Change Request Management. Then, you will configure the SAP
standard processes of the Change Request Management scenario.
Additionally, you will outline the different adaption capabilities of these
processes to your needs. The theoretical lessons are supported by hands-on
activities.
Goals
This course will prepare you to:
Describe the various elements of SAP Solution Manager Change Request
Management
Configure the SAP standard process for the Change Request Management
scenario
Outline how to customize the Change Request Management process
according to your needs
Audience
Change Manager
Program/Project Manager
System Administrator
Technology Consultant
Essential
SM100 – SAP Solution Manager Configuration for Operations
Course based on software release
SAP Solution Manager 7.2 SP10
Content
Overview Change Request Management
Basic Setup Steps for Change Request Management
Master Data
SM255 - Change Request Management with SAP Solution Manager - Configuration
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Content
SAP Solution Manager Overview: Introduction to Application Lifecycle
Management, SAP Solution Manager Scenarios and their Functional Areas as
well as Integrated Tools supporting them.
Technical Overview: Technical Architecture in detail; also an overview about
Sizing, Installation and Upgrade
SAP Solution Manager Configuration: SOLMAN_SETUP, System Landscape
Directory (SLD), Synchronize Data to the Landscape Management Database
(LMDB), New Solution Concept (especially Logical Component Groups and
Solution Documentation), Solution Manager Diagnostics, including
configuration of SAP Support Backbone Connection
Managing Authorizations in SAP Solution Manager
Maintenance Planner, Maintenance Certificates, System Recommendations,
Issue and Task Management
Early Watch Alert Reporting: ABAP & Java, Service Level Reporting and Self
Services
Root Cause Analysis Overview, Monitoring and Alerting Infrastructure
Overview, Solution Monitoring and System Monitoring Overview
Business Process Operations: Job Management (Job Request Management,
Job Documentation, Job Monitoring, Job Scheduling Management Health
Checks etc.)
Notes
The course material is only available in English.
The certification is not included and need to be booked C_SM100_7210
separately.
Course announcements
In this course, you will learn the infrastructure and the components of an SAP
Solution Manager System Landscape needed for the Application Operations
scenarios and functions (like Root Cause Analysis, Technical Monitoring,
Early Watch Alert etc.) In addition, you will learn how to configure and update
this infrastructure. Upon completing the course, you are also able to describe
and use Application Operation and certain Business Process Operation
scenarios and their functions.
Goals
This course will prepare you to:
Understand mandatory and managed system configuration of the SAP
Solution Manager, including infrastructure
Describe and use the various activities, functions and features belonging to
the area Application Operations
Get a basic idea of Business Process Operations features like Job
Management
Get a basic Idea of Process Management.
Get an introduction to area operations and support tools from SAP Solution
Manager
Audience
System Administrator
System Architect
Technology Consultant
Essential
ADM100
Course based on software release
SAP SOLUTION MANAGER 7.2 SP10
SM100 - SAP Solution Manager Configuration for Operations
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© 2024 SAP SE or an SAP affiliate company.
All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the
express permission of SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
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These materials are provided by SAP SE or an SAP affiliated company for informational purposes only, without
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